Jasmine Mazzuca
Toronto,Canada
Summary
- Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
4
4
years of professional experience
4
4
Certificate
Work History
Team Member/Supervisor
Pursuit OCR
Toronto, Ontario
03.2022 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Cultivated community and media relations through social media and other communication channels to support program.
- Supervised customers while helping and encouraging when needed.
Server
Nitro lounge and bar
Toronto, Ontario
11.2021 - 01.2022
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
Cashier/Crew Team Member
Bar burrito
Toronto, Ontario
01.2021 - 08.2021
- Assist guests in order selection, recommended menu items, and food and beverage specials
- Manage time effectively when preparing and cooking food orders to minimize customer wait time and increase kitchen efficiencies
- Operated cash register along with Processing credit cards, debit cards and cash transactions from customers.
Hostess/Server Shift Leader
Fall and Leaves food and wine bar
05.2019 - 06.2021
- Assigned patrons to tables suitable for needs and restaurant section rotation
- Cultivated positive guest relations by managing information and orchestrating speedy seating
- Bussed tables and reset place settings quickly and effectively
- Assisted with dishwashing, resetting garbage's and other cleaning tasks.
- Answered customer questions about hours, seating and menu information
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
Merchandiser
shoppers drug mart
Toronto, Ontario
10.2019 - 01.2020
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Inspected merchandise for quality and arranged proper display location on floor.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Updated pricing and signage to complete product displays and educate customers.
Education
Bachelor of Architecture - Architectural And Building Technology
Humber College
Toronto, ONHigh School Diploma -
Etobicoke Collegiate Institute
Etobicoke, ON06.2021
Skills
- Athletic
- Leadership experience
- Communication skills
- Organizational know-how
- People skills
- Collaboration talent
- Problem-solving abilities
- Computer proficiency
Certification
- Licensed HIGH FIVE - [2022]
- Licensed Smart Serve - [2022]
- Licensed First Aid & CPR - [2021]
- Licensed Food Handler - [2020]
Timeline
Team Member/Supervisor
Pursuit OCR
03.2022 - Current
Server
Nitro lounge and bar
11.2021 - 01.2022
Cashier/Crew Team Member
Bar burrito
01.2021 - 08.2021
Merchandiser
shoppers drug mart
10.2019 - 01.2020
Hostess/Server Shift Leader
Fall and Leaves food and wine bar
05.2019 - 06.2021
Bachelor of Architecture - Architectural And Building Technology
Humber College
High School Diploma -
Etobicoke Collegiate Institute
languages
- Native/bilingual in English
- Intermediate speaking in Spanish
- Limited speaking in French