Kemi Aremu
Toronto,ON
Summary
Enthusiastic and committed young leader with over three years of experience in community engagement and event planning. Demonstrated ability to engage and inspire youth through innovative programs and activities. Furthermore, I have been successful in the sector of human resources. I enjoy fixing people's problems and am skilled at customer service and meeting management's requirements. I constantly strive to perform at my best and be as efficient as possible by staying organized and managing my time well.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
IMPACT KITCHEN
Toronto
04.2024 - 09.2024
- Assisted customers with inquiries and issues, achieving a 90% satisfaction rate
- Resolved over 100 customer complaints per week, maintaining a high level of customer retention
- Trained new employees on customer service protocols and best practices
- Accepting orders and making sure customer's needs were met
Back of House
EL CATRIN DISTILLERY
Toronto
06.2023 - 02.2024
- Prep-food and clean the plate while also organizing the kitchen environment
- Inventory control was taken care of by managing stock, placing orders and minimizing waste
- Assessment and Planning were done by identifying what is needed in the kitchen
- Have good communication with other employees which as a result have good team bonding, which makes work effective
Customer Service Representative
BELLFORTE CONSULTING
01.2022 - 12.2022
- Increased client satisfaction by resolving problems with skill and friendliness
- Answered incoming calls and emails, provided immediate assistance to customers
- Remained calm and professional under pressure and successfully defused awkward situations
- Answer over 100 client enquiries by phone and email each week, consistently exceeding targets
- Decreased average customer handling time by recommending a more effective call script, which was accepted and implemented by management
Human Resource Manager
DRIVE-CARE LOGISTICS
06.2021 - 12.2021
- As the head of the human resources department, worked directly with clients and members of the hiring staff to find drivers for our clients
- Worked with local law enforcement to perform background checks on potential candidates
- Assisting new employees with on-boarding training and ensuring all applicant paperwork were correctly filled out
- Scheduled interviews for candidates for over 25 vacancies
- Each week, assisted in the onboarding of five new workers
Human Resource Manager (Intern)
NIGERIA IMMIGRATION SERVICE
09.2018 - 07.2019
- Participated in the staff's training sessions as part of the human resource development team, and assisted clients and travelers in the department of immigration
- Coordinated compensation and benefit programs for the entire business
- Training and development efforts were organized with the assistance of the onboarding of new employees
- Assisted team members both individually and in small groups to improve performance
Education
Post- Graduate certificate - Global Business Management
Fleming college
Toronto01.2024
Master of Arts - History and Strategic Studies
University of Lagos
01.2021
Bachelor of Arts - History and International Studies
Bowen University
01.2018
Skills
- Interpersonal communication
- Leadership
- Public Speaking
- Event Planning
- Community Engagement
- Social Media Management
- Critical thinking
- Proficiency in Microsoft office suites
- Empathy
- Bookkeeping
Languages
English
Full Professional
French
Elementary
Certification
- SAP, 11/01/23
- Food Safety, 06/01/23
- Smart Server, 06/01/23
- Human Resources Management Certificate, e-Learning College, 10/01/19
- Customer Service Representative Certificate, e-Learning College Short Course, 11/01/21
Voluntaryexperience
- Food Packaging at Food Bank
- Student Representative Council (SRC): Chairman
Timeline
Customer Service Representative
IMPACT KITCHEN
04.2024 - 09.2024
Back of House
EL CATRIN DISTILLERY
06.2023 - 02.2024
Customer Service Representative
BELLFORTE CONSULTING
01.2022 - 12.2022
Human Resource Manager
DRIVE-CARE LOGISTICS
06.2021 - 12.2021
Human Resource Manager (Intern)
NIGERIA IMMIGRATION SERVICE
09.2018 - 07.2019
Post- Graduate certificate - Global Business Management
Fleming college
Master of Arts - History and Strategic Studies
University of Lagos
Bachelor of Arts - History and International Studies
Bowen University