N A T A S H A W O O D
St Theresa Point
Overview
2
2
years of professional experience
Work History
Assistant
Employment and Training
06.2024 - Current
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked with management to provide effective assistance for specific aspects of business operations.
- Getting to know the program.
Meat Department Manager
Northwest Company
01.2023 - 05.2024
- Maintained a clean and organized work environment, adhering to strict sanitation standards for food handling and safety.
- Trained new employees on handling, safety and stocking procedures.
- Assisted customers by finding requested items and providing preparation information for specific cuts of meat.
- Reduced waste and shrinkage by closely monitoring product expiration dates and rotating stock accordingly.
- Completed inventory counts, reordered stock, and removed expired items from supply.
- Cut meat using meat saw to make steaks, pork chops and etcetera.
Administrative Supervisor
Northwest Company
- Answered incoming calls and directed messages to correct party
- Used good cash handling skills and attention to detail to maintain balanced cash box
- Employed excellent money handling abilities to operate and balance cash drawer daily
- Followed company and regulatory policies to protect customer
- Updated customer accounts with new balance, payment and transfer information
- Issued draft cheque's to meet customer requests
- Explained and answered questions related to service policies and account fees.
Tim Horton's Supervisor
Northwest Company
- Cooked and prepared foods and monitored food production for quality and sanitation standards
- Greeted guests warmly and professionally, accurately received orders and clearly communicated orders to food preparers
- Listened attentively to customer complaints or requests and responded and resolved issues promptly and courteously
- Monitored and replenished food and supplies stock at counter, in customer dining area and in food preparation area
- Cleaned counter surfaces, dining areas and food preparation areas repeatedly for maximum health, safety and customer satisfaction
- Received and processed customer payments efficiently and estimated and communicated wait times accurately
- Washed dishes, glassware and silverware after meals
- Ordered supplies to maintain operational inventory levels
- Cross-trained to fill in where needed and maintain strong service levels
- Volunteered to work unpopular shifts in support of team members and business needs
- Trained new staff in safety, sanitation, venue setup and breakdown.
Postmaster
Northwest Company
- Worked effectively with the public, discussing available products, laws and tips to get the most out of postal services
- Oversaw postal office accounts, diligently tracking purchases and expenses and resolving discrepancies
- Handled customers' postal transactions such as boxes and stamp purchases, as well as non-postal money orders
- Trained workers in mail sorting, customer service and route deliveries
- Used good organizational skills to manage workload
- Finished tasks and job duties, adhering to deadlines to avoid delays.
Cashier
Northwest Company
- Trained employees in company procedures and standards
- Verified prices and calculated totals using scanners and Point Of Sale (POS) systems
- Greeted customers with prompt and friendly service
- Kept up high pace to minimize customer wait times at checkout.
Education
High School Diploma -
St Theresa High School
St Theresa Point, MBSkills
- Employee supervision
- Enforce policies
- Train employees
- Customer service
- Multitasking
- Policy Implementation
Languages
Oji-Cree
English
Timeline
Assistant
Employment and Training
06.2024 - Current
Meat Department Manager
Northwest Company
01.2023 - 05.2024
Administrative Supervisor
Northwest Company
Tim Horton's Supervisor
Northwest Company
Postmaster
Northwest Company
Cashier
Northwest Company
High School Diploma -
St Theresa High School
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