Ramandeep Kaur
Winnipeg
Summary
Dynamic leader with proven expertise in customer service and team leadership honed at McDonald’s. Excelled in staff training, customer relationship management, and problem-solving, significantly enhancing team efficiency and customer satisfaction. Skilled in MS Office and adept at fostering teamwork, I consistently deliver high-quality service, driving positive outcomes and business growth.
Overview
1
1
Certification
Work History
Manager
McDonald’s
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Coordinated recruitment efforts to attract top talent.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
Team Member
Tim Hortons
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
Volume Counter
Canada Post
- Organized product displays to attract customer attention and encourage sales.
- Maintained a clean and organized counter area, ensuring a pleasant environment for customers.
Cashier
Safeway
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
Education
Post Graduation Diploma In Business Management - Business Management
Manitoba Institute of Trades And Technology
Winnipeg, MB12.2023
Bachelor Of Science - Science
Khalsa College For Women
Ludhiana, Punjab06.2019
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Documentation and reporting
- Customer relationship management (CRM)
- Shift scheduling
- Clear communication
- Teamwork and collaboration
- Computer skills
- Problem resolution
- Positive attitude
- Multitasking
- Excellent communication
- Organizational skills
- MS office
- Active listening
Languages
English
Punjabi
Hindi
Certification
First-aid
Timeline
Manager
McDonald’s
Team Member
Tim Hortons
Volume Counter
Canada Post
Cashier
Safeway
Post Graduation Diploma In Business Management - Business Management
Manitoba Institute of Trades And Technology
Bachelor Of Science - Science
Khalsa College For Women
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