MANAGEMENT PROFESSIONAL -Customer -service/ Sales / Operations - Analyst
· Management of Sales & Business Development for Scotia bank customer in 8 different branches in Nova Scotia, Newfoundland & Labrador in different Time zone.
· Managing an assigned portfolio of high value and/or complex small business owner relationships to achieve retention and other negotiated goals while meeting Scotiabank’s Service Standards.
· Creating a strong presence within the local business community by developing relationships with various Centres of Influence
· Proactively engage with new and existing clients to build strong, ongoing relationships and provide comprehensive advice, enabling them to build successful businesses
· Partnered with fellow advisors & channel partners for various high-volume deals with commercial team, Wealth management team & health care team to create a customer centric environment.
· Accomplishments: Got promoted as Senior Business Advisor under the elevate program within a year and have enjoyed benefits of financial incentives for top 10 Performer in the whole of Atlantic Provinces consecutive 4 times in a row.
· Management of Sales, Business Development & Customer care Service for Clients across Canada in different Time zone.
· Reporting to the Team Manager implementing services on improvement programs that support and aligns with business benefits across customer organizations.
· Managed independently and remotely focusing on deepening and expanding existing customer relationships.
· Counseled individuals in regards to their auto and property insurance needs and maintains the maximum level of service for our existing & new clients.
· Mastered in proactive approach to discovering customer needs & understood what they are expecting & educating our customers on the financial products also providing relevant insights and expert advising.
· Enhanced & maintained the compliance standard as well as policies procedures for measuring the quality of service with help of a Scorecard.
· Currently assisting and partnered with fellow advisors to create a customer centric environment.
Accomplishments: Cleared Level 1 license for Alberta & Nova Scotia & 3 time top listed in Customer Legendary Experience Index with highest LEI scores.
· Sales, Business Development & Customer care Service for Clients across US in Different Time zone.
· Currently generating sales for Staples through soliciting purchases, customer retention, and product category penetration through directed and planned sales campaigns.
· Contacted new Staple’s customers, working on a defined lead process, identifying special sales leads and qualify the customers on specialized needs
· Budgeted, designed, developed and maintained a results-oriented performance and with sound knowledge of the small business accounts products and services.
· Sound knowledge of financial statements & understanding of business owners need to give tailor made solutions.
Accomplishments: Got promoted as Account manager from account specialist and handled Elite 250 business accounts of USA division
· Management of Sales, Business Development, Marketing & Operations in India for the Photo Imaging Division.
· Managed & developed appropriate partnering with Distributor, Channel Partner, Technology Vendors and Service alliances by handling Trade shows setups, Presentations and Lead collections.
· Developed brand management activities and Marketing efforts to raise brand awareness and expand enterprises.
· Managed the sales operations of South India responsible for gaining the Market Share, Sales Target Achievement, Sales Planning & appointed new Distributors, Distributor Profitability, Consultant Head Count by consistent recruiting and maximizing the Manager Count and promotions.
· Involve in Organizing, Coordinating and smooth execution flow of Regional / National Events & Directed marketing efforts to promote brand visibility.
Accomplishments: Achieved 1st & 2ndplace in National level sales challenges like kiosk Marathons & Perfect Four challenges.
· Founded the company which specializes in Party Products & toys on a theme-based concept with leading brands license like Disney, Hasbro, Mattel, Marvel & DC Comics.
· Directing marketing efforts to promote visibility and introduction to new products; developing personnel, motivating staff to exceed goals, and improve production and sales.
· Building and maintaining healthy business relations with distributors, retailers, wholesaler, & super stockiest.
Accomplishments:
· Associated with 17 online channel partners like Amazon, Flipkart, First-cry by benefiting for a safe and secure online ordering experience which boosted the product revenues by more than 23% over 2 years
· Launched new technologies generating business resulting in CAD$ 1Million increase in revenues in 3 years.
· Led a team of 3 team leaders comprising a team strength of 21 members on mutual fund, equities, & insurance client relationships in the entire documentation process as well as settlement process in NAV’s.
· Good Knowledge on, financial instruments such as Common Stock, Bonds, Options, Futures, Forwards & Swaps which helped in expanded market share towards the achievement of revenue & profitability targets; managed profit center operations with a view to achieve business goals,
Accomplishments: Developed and implemented relationship strategies to maximize chances of profitably securing strategically important new business worth USD 50,000/- within a time frame of 2 weeks
Increased customer base by 50% through employing marketing strategies designed on the analysis of quantitative market research
· Analyzedand evaluated the performance of companies listed in National Stock Exchange (India), Bombay Stock Exchange (India) and managed a team of 60 people; headed 5 branches in South India
· Led a team of 25; managed, generated and identified business requirement based on intra-day and delivery-based stock analysis and undertaking long-term portfolio Management, evaluation, and authorization of investments
Accomplishments: Over-achieved the sales target by 25% and was given a special increment by the National Sales Head. – BFSI segment for the consistency in Sales performance & Adjusted with “BEST MANAGER AWARD” for the period APR 2006 - Nov 2006
· Implemented a distribution strategy in the channel that achieved 22% of numeric distributionby year (7% growth from previous year), which further led to top line growth of 12%