Irum Ahmad
Etobicoke
Summary
5+years relevant Canadian and international customer service and related experience. Canadian diploma in accounting administration from CIMT college, Ontario. Intermediate degree in Commerce. Excellent communication and interpersonal skills. Able to follow detailed instructions. Resolve customer inquiries in an effective and timely manner. Strong analytical skills and attention to detail. Proven ability to work under strict deadlines. Detailed oriented ability to multitask. Excellent in providing exceptional client care. Willing and able to work independently and as well as in fast-paced team environment.
Overview
9
9
years of professional experience
Work History
Customer Service Representative/Cashier
The Salvation Army Thrift Store
North York
01.2022 - 01.2023
- Organized and maintained clothing as required by supervisor.
- Provided information about products and services in a professional manner.
- Providing services to customers in a fast-paced environment.
- Determined customers’ needs by speaking to many different customers.
- Knowledge of customer relationship management.
- Familiar with most cash computer systems.
- Strong focus on a positive customer experience.
Office Administrator & Teacher
The Learning Froebel School System
Sheikhupura
01.2014 - 01.2019
- Handled administrative and operational needs by coordinating with suppliers.
- Direct point of contact for parents and students regarding credentials.
- Prepare students for final exams.
- Organize all special events, functions and planning for the following school year.
Education
Diploma in Accounting and Payroll Administration -
CDI College
10.2026
Diploma in Accounting Administration -
CIMT College
10.2025
Intermediate in Commerce -
Allama Iqbal Open University
07.2018
Skills
- MS Office Suite
- Payroll
- QuickBooks
- Sage 50
- Accounts Payable
- Accounts Receivable
- Accounting
- Journal Entries
- Bank Reconciliation
- Trail Balances
- Financial Preparation Statement
- Month End Closing
- Year End Closing
- Office Administration
- Organization
- Scheduling
- Supplier Coordination
- Multitasking
Languages
Urdu
Punjabi
Timeline
Customer Service Representative/Cashier
The Salvation Army Thrift Store
01.2022 - 01.2023
Office Administrator & Teacher
The Learning Froebel School System
01.2014 - 01.2019
Diploma in Accounting and Payroll Administration -
CDI College
Diploma in Accounting Administration -
CIMT College
Intermediate in Commerce -
Allama Iqbal Open University