DANIEL FESTUS
Kitchener,ON
Summary
Hardworking Backroom Associate focused on maximizing team efficiency and customer service by retrieving, stocking and moving merchandise. Knowledgeable about customer service standards and sales processes. Excellent verbal and communication skills. Superb time management skills and ability to prioritize work. Ability to adapt to different and difficult situations. Self motivated individual with the means of gaining more knowledge and experience.
Overview
3
3
years of professional experience
Work History
Stock Room Associate
Call It Spring
11.2022 - Current
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained accurate inventory records, ensuring timely replenishment of stock and preventing product shortages.
- Collaborated with sales team to ensure adequate supply levels for promotions and seasonal demand fluctuations.
- Led a team of stock room associates, providing training and guidance on best practices for handling merchandise and maintaining cleanliness standards.
- Increased customer satisfaction by promptly addressing inquiries regarding out-of-stock items or special orders.
- Contributed to increased sales by promptly restocking shelves with high-demand items during peak shopping hours.
- Minimized product damages during transit by properly packing fragile items using protective materials like bubble wrap or foam inserts.
- Assisted with inventory receiving process, inspecting incoming deliveries for accuracy, quality control issues, or signs of tampering before entering them into the system.
- Shelved new and returned inventory according to proper storage procedures.
Detailer
Northern Detailing
01.2022 - 03.2022
- Provided automotive interior and exterior cleaning services
- Managed inventory and reordering supplies
- Responding to clients request and fulfilling their requests
- Performing inspections and keeping complete, accurate records of the vehicle’s condition.
Receptionist
DULUX
03.2021 - 12.2021
- Received visitors at the front desk by greeting , welcoming, directing and announcing them appropriately
- Answering, screening and forwarding incoming phone calls
- Receiving and sorting daily mail.
Merchandiser
shoppers Drug Mart
10.2020 - 12.2020
- Worked with a team to stock up items , ensure that they are at their accurate location and keep the store friendly and comfortable
- Committed to my position and was able to learn my roles and responsibilities very quickly, which was acknowledged by my assistant manager
- Developed communications skills by talking to customers and assisting them to identify and locate various items and products
- Prioritised my work by creating a working schedule during school to optimise productivity.
Volunteer
Vacation Bible School at Sport
09.2020 - 10.2020
- Worked in a team to ensure the children’s safety, communicating with both children of age 6-14 and their parents
- Displayed a leadership role by assisting the coach and working with other volunteers in engaging the children in fun activities
- Learning and effective teaching about religious studies.
Education
BSc -
WILFRID LAURIER
UNIVERSITY, SECONDARY SCHOOL
DIPLOMA -
secondary school diploma -
independent college
Waterloo, ON9 2020
HONOURS - SCIENCE : Psychology
Skills
- Stocking and replenishing
- Product and service sales
- Merchandising understanding
- Cash register operation
- Problem-solving skills
- Multi-tasking strength
- Excellent people skills
- Order Picking
- Shipment Preparation
- Stock Rotation
Languages
English
Professional Working
Timeline
Stock Room Associate
Call It Spring
11.2022 - Current
Detailer
Northern Detailing
01.2022 - 03.2022
Receptionist
DULUX
03.2021 - 12.2021
Merchandiser
shoppers Drug Mart
10.2020 - 12.2020
Volunteer
Vacation Bible School at Sport
09.2020 - 10.2020
BSc -
WILFRID LAURIER
UNIVERSITY, SECONDARY SCHOOL
DIPLOMA -
secondary school diploma -
independent college
HONOURS - SCIENCE : Psychology
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