Yalda Farzanegan
Richmond Hill,ON
Summary
Dynamic and motivated young professional with a proven track record in customer service, sales, and leadership. Skilled in engaging customers, understanding their needs, and delivering exceptional service to drive results. Proficient in appointment scheduling, effective communication, and bilingual in English and Farsi. Demonstrated ability to multitask, manage time efficiently, and adapt to diverse environments. Committed to delivering a superior customer experience while achieving individual and team goals.
Overview
4
4
years of professional experience
Work History
Sales Representative/Receptionist
Ahura Auto Spa
Richmond Hill, ON
08.2023 - Current
- Generated more than 20 leads proactively through door-knocking, cold-calling, and various outreach methods, contributing to business growth and expansion.
- Provided exemplary client service and interaction, ensuring meaningful and high-quality interactions with every client.
- Responded promptly to prospects' inquiries, offering expert consultation on detailing packages tailored to their specific needs, enhancing customer satisfaction and loyalty.
- Collected and verified client intake information with meticulous attention to detail, ensuring accuracy and completeness of records.
- Efficiently scheduled appointments, coordinated with the detailing team, and managed client communications to ensure smooth service delivery and optimal client experiences.
- Processed payments accurately and securely, maintained financial records, and ensured compliance with company policies and procedures.
- Demonstrated exceptional communication skills in reading and responding to email messages professionally and in a timely manner, fostering positive client relationships and reinforcing brand reputation.
Online Guitar Instructor
Self-Employed
, ON
01.2020 - 11.2023
- Delivered comprehensive guitar lessons to 8 Persian students in Iran and Toronto through online platforms over the years.
- Utilized exceptional communication skills to effectively convey complex musical concepts and techniques.
- Demonstrated strong client service orientation by addressing student inquiries, concerns, and feedback promptly and professionally.
- Continuously assessed student progress and adapted teaching methods to ensure optimal learning outcomes.
- Cultivated a passion for music and inspired students to reach their full potential as guitarists through motivation and encouragement.
Math Tutor
Self-Employed
Richmond Hill, ON
03.2020 - 06.2023
- Provided comprehensive math tutoring services to peers at Alexander Mackenzie High School throughout grades 9 to 12.
- Helped 9 students achieve their desired academic results, including one student who improved from 30% to 85% in grade 12, facilitating her admission to university within a short timeframe through focused communication and effective pressure management.
- Employed effective time-management and planning strategies to optimize tutoring sessions and maximize student progress.
- Managed multiple tutoring sessions simultaneously, ensuring each student received the attention and support needed.
- Delivered exceptional client service and interaction, addressing student needs and concerns promptly and effectively.
Campaign Manager
Sadra Nasseri
Richmond Hill, ON
05.2022 - 10.2022
- Led Sadra Nasseri's campaign, the former YRDSB trustee candidate and current RHPL board member, and managed to get a third of the votes for Sadra, whose name was unknown to the public before his campaign.
- Directed and motivated a team of fifty volunteers towards campaign objectives.
- Engaged directly with the community through door-to-door interactions, knocking on more than 300 doors, gathering valuable insights and feedback.
- Employed strong communication skills to convey messages clearly and persuasively to our team and the community.
- Successfully managed time-sensitive tasks and deadlines throughout the campaign period.
- Effectively allocated and managed campaign funds to optimize resources.
- Adapted to high-pressure and fast-paced environments with dynamic leadership skills.
- Implemented strategic plans to achieve campaign goals and maximize impact.
Education
High School Diploma -
Alexander MacKenzie High School
Richmond Hill, ON06-2023
Skills
- Appointment Scheduling
- Customer Service
- Customer Retention
- Effective Communication Skills
- Email and Telephone Etiquette
- Bilingual in English and Farsi
- Computer Skills
- Multi-Tasking Proficiency
- Time Management and Organization
- Document Management
- Lead Generation
- Sales Closing
- Door-to-Door Experience
- Leadership
- Strategic Planning
- Administrative Skills
- Negotiation
Timeline
Sales Representative/Receptionist
Ahura Auto Spa
08.2023 - Current
Campaign Manager
Sadra Nasseri
05.2022 - 10.2022
Math Tutor
Self-Employed
03.2020 - 06.2023
Online Guitar Instructor
Self-Employed
01.2020 - 11.2023
High School Diploma -
Alexander MacKenzie High School
Similar Profiles
Kishnu S. SunderesanKishnu S. Sunderesan
Sales Executive at AHURA MOTORSPORT SDN.BHDSales Executive at AHURA MOTORSPORT SDN.BHD
Jared AshlockJared Ashlock
General Manager at Cobblestone Auto SpaGeneral Manager at Cobblestone Auto Spa
Logan StaffordLogan Stafford
Car Wash Attendant at Tidal Wave Auto SpaCar Wash Attendant at Tidal Wave Auto Spa