Manny Khroud
Beaumont,Alberta
Summary
Results-driven sales and operations professional with 10+ years of experience across North America, EMEA, APAC, and Latin America in finance, automotive, and SaaS industries. Proven track record of exceeding sales and business development targets, driving revenue growth, and managing complex client relationships. Skilled in account planning, sales forecasting, internal and external communications and leading projects to enhance profitability and customer satisfaction.
Overview
14
14
years of professional experience
Work History
Account Manager /Senior Business Development Manag
Aya Mastercard - Healthcare Spending Account Provider
Toronto, Ontario
02.2022 - 03.2024
- Promotions: Achieved 3 promotions, advancing from Business Development Representative to Account Manager, reflecting strong performance and leadership.
- Revenue Growth: Increased revenue by 40% through the "Customer Awareness" project.
- Meeting Optimization: Boosted monthly meetings from 5 to 30 by improving CRM usage and scheduling.
- Team Leadership: Managed a team of 3, ensuring goal achievement and service levels.
- High-Volume Outreach: Made over 40 calls daily for business development, maintaining consistent communication with prospects and clients.
- Communication & Outreach: Maintained regular contact with over 600 advisors, enhancing satisfaction and engagement.
- Product Presentations: Conducted product presentations for advisors and clients, educating them on product features and benefits to drive engagement and sales.
- Relationship Management: Proactively addressed client needs, resolving issues and ensuring retention.
- Retention & Expansion: Expanded the client base and monitored account growth.
- Data Analytics: Analyzed retention rates to refine strategies for client satisfaction.
- Compliance & Workflow: Ensured compliance with regulations, managed workflows, and responded promptly to client inquiries.
- Product Knowledge: Developed in-depth knowledge of Aya products, continuously improving skills.
Sr. Manager Global Sales
Foyr - Interior Designing SaaS Product
India
11.2019 - 01.2022
- Dual Role Management: Led both sales and sales operations in a dynamic startup environment with 7 members, overseeing global markets including the US, Canada, UK, Australia, Singapore, and others.
- Sales Activity & Performance Tracking: Managed the tracking and reporting of global sales activities, performance metrics, and productivity statistics to optimize team output and strategy alignment.
- Cross-Functional Collaboration: Acted as a key liaison with the Marketing team, ensuring efficient lead management and alignment between sales and marketing efforts.
- Exceeded Sales Targets: Consistently achieved more than 100% of the quarterly sales quota, contributing to overall revenue growth and market penetration.
- Sales Cycle Optimization: Streamlined the sales process by reducing lead handoff stages, significantly shortening the sales cycle and improving conversion rates.
Manager - Global Sales
Bizongo - Packaging Procurement SaaS Product
India
03.2017 - 11.2019
- Revenue Growth: Contributed to the team’s success in scaling the Annual Run Rate from $6 million to $30 million within 2 years at a Series B funded startup, driving significant business growth.
- Customer Retention & Value Optimization: Enhanced Lifetime Value (LTV) and reduced churn through strategic client engagement and retention initiatives.
- Platform Expansion: Drove 100% increase in partner listings on the platform by promoting platform adoption and engagement, contributing to a more diverse and robust ecosystem.
- Customer Satisfaction Improvement: Improved Net Promoter Score (NPS) by 2 units, reflecting enhanced customer satisfaction and loyalty.
- Top-Line Growth & Market Penetration: Boosted top-line revenue through the rapid acquisition of new customers and substantial growth in wallet share from existing clients, including strategic partnerships with Lenskart and Pepperfry, increasing their wallet share from 5% to 100%.
- New Product Development: Led new product development initiatives that aligned with customer needs, further expanding market opportunities and driving additional revenue streams.
Heavy Duty Mechanic Apprentice
Volgren (Volvo + Marcopolo) - Bus Manufacturer
Melbourne, Australia
10.2009 - 11.2016
- Heavy Duty Mechanic Apprentice: Performed inspections, maintenance, and repairs on heavy-duty vehicles, diagnosing issues and executing repairs to minimize downtime. Conducted preventative maintenance and ensured safety protocols were followed in all operations.
- Bus Refurbishment: Led refurbishment projects for over 600 buses, upgrading and retrofitting vehicles while coordinating with suppliers to meet deadlines and maintain safety and quality standards.
Education
Bachelor of Arts - Sociology
Panjab University
Punjab, IN05-2019
Automotive Technology / Business Management - Mechanical Engineering
Melbourne Institute of Engineering
Victoria, AUS06-2011
Skills
- Client Relationship Management
- Account development
- Lead Generation
- Lead prospecting
- Cold Calling
- Team Training
- Revenue Growth
- Documentation And Reporting
- CRM Optimization
- Teamwork
- Safety Focus
- Project Management
Accomplishments
- Conduct Award - Bizongo
- Sales Award/Recognition - Marcopolo
- Design Award - Marcopolo
Timeline
Account Manager /Senior Business Development Manag
Aya Mastercard - Healthcare Spending Account Provider
02.2022 - 03.2024
Sr. Manager Global Sales
Foyr - Interior Designing SaaS Product
11.2019 - 01.2022
Manager - Global Sales
Bizongo - Packaging Procurement SaaS Product
03.2017 - 11.2019
Heavy Duty Mechanic Apprentice
Volgren (Volvo + Marcopolo) - Bus Manufacturer
10.2009 - 11.2016
Bachelor of Arts - Sociology
Panjab University
Automotive Technology / Business Management - Mechanical Engineering
Melbourne Institute of Engineering
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