Fernanda Villavicencio
Coquitlam,BC
Summary
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Guest Service
Tea House Restaurant
05.2023 - Current
- Delivered outstanding guest service.
- Trained new members of guest service team.
- Coordinated with other departments to ensure seamless guest service.
- Facilitated clear communication between different departments.
- Managed reservations on our 50-table restaurant.
HR Generalist
Adecco
01.2022 - 09.2022
- Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes, and talent management.
- Managed benefits administration, ensuring accurate enrollment and timely processing of claims.
- Streamlined HR processes for increased efficiency and reduced administrative workload.
- Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
HR Manager
IQ INVER
08.2020 - 07.2021
- Managed employee relations, investigating and resolving conflicts to maintain a positive work environment.
- Implemented performance management systems, providing constructive feedback and coaching opportunities for employees.
- Oversaw payroll functions, ensuring accuracy while maintaining strict confidentiality standards for sensitive employee information.
- Collaborated closely with department heads in executing strategic workforce planning initiatives that aligned human capital resources with company goals.
- Devised hiring and recruitment policies for a 400-employee company.
Education
Advanced Diploma - Hospitality Management
Pacific Link College
Vancouver, BC05.2024
MBA - Business Administration
UNILA
Cuernavaca, MX08.2019
College Degree - Hospitality And Tourism Management
UVM
Cuernavaca, MX12.2011
Skills
- Guest service
- HR policies and procedures
- New Employee Orientation
- Payroll Administration
- Training programs
- Recruitment Strategies
- Interpersonal Communication
- Team work
- Problem-Solving
- Schedule Management
- Office Administration
- Data Analysis
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Certification
Business Analytics - Harvard Business School
Timeline
Guest Service
Tea House Restaurant
05.2023 - Current
HR Generalist
Adecco
01.2022 - 09.2022
HR Manager
IQ INVER
08.2020 - 07.2021
Advanced Diploma - Hospitality Management
Pacific Link College
MBA - Business Administration
UNILA
College Degree - Hospitality And Tourism Management
UVM
Business Analytics - Harvard Business School
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