Wendalynn Donnan
Waldheim,SK
Summary
The five years with LutherCare Communities and Sienna Senior Living have given me the training and confidence to help maintain a functional office. I have stepped into account management and decision-making positions to prepare the administration department for the placement of a general manager, as there were times we found ourselves in transition.
The sale of LutherCare Village at Stonebridge to Sienna Senior Living brought me into the position of leadership, training new managers and detailing the accounting procedures required for running a restaurant, The Village Bistro. This experience was challenging but satisfying to see everything come together.
Accountability, communication, and empathy are three values I hold close, and I encourage others to recognise their contributions and their experiences to help all work together. I wholeheartedly believe in the growth of all staff, regardless of position. Learning about their experiences and future goals has helped me guide them and their managers into a better place.
Overview
9
9
years of professional experience
Work History
Office Manager
Sienna Senior Living - Aspira Hunter Village
06.2022 - 01.2024
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Coordinated special projects and managed schedules.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Reported to senior management on organizational performance and progress toward goals.
- Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Accounts Clerk
LutherCare Communities - The Village At Stonebrodg
12.2018 - 05.2022
- Streamlined accounts payable processes by implementing an efficient digital filing system.
- Improved invoice processing times with the utilization of accounting software for accurate data entry.
- Reduced discrepancies in financial reports by conducting thorough account reconciliations and adjustments.
- Enhanced financial accuracy, maintaining detailed records of all transactions and bank deposits.
- Supported annual audits by preparing accurate and well-organized financial documentation for review.
- Maintained up-to-date knowledge of accounting regulations, ensuring compliance in all financial reporting tasks.
- Presented audit findings to accounting manager after reviewing results and paperwork.
- Inspected account books and recorded transactions.
- Reconciled company bank, credit card and line of credit accounts, investigating and resolving discrepancies to keep accounts audit-ready.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Matched purchase orders with invoices and recorded necessary information.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Coordinated office supply ordering to avail materials for streamlined operations.
Front Desk Clerk
CustomePlan Financial
02.2018 - 11.2018
- Enhanced customer satisfaction by promptly and professionally addressing inquiries and concerns.
- Maintained an inviting front desk area by keeping it clean, organized, and well-stocked with necessary materials.
- Handled customer complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
Administrative Assistant`
RDK Transportation Co
04.2015 - 02.2017
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Created and maintained databases to track and record customer data.
Education
Bachelor of Arts - Music
University of Regina
Regina, SK05.1995
Skills
- Office Management
- Staff Hiring
- Billing
- Customer Service
- Staff Management
- Administrative Support
- Contract Administration
- Compliance Monitoring
- Documentation Expertise
- Account Reconciliation
Accomplishments
- Planned and coordinated Credit card and Debit card posting project.
- Set up dining room meal list spreadsheet for billing.
Languages
English
Full Professional
Hebrew
Elementary
Proofreading
I have extensive experience with proofreading memos, essays and reviews of policies which are to be prepared for distrunition.
Timeline
Office Manager
Sienna Senior Living - Aspira Hunter Village
06.2022 - 01.2024
Accounts Clerk
LutherCare Communities - The Village At Stonebrodg
12.2018 - 05.2022
Front Desk Clerk
CustomePlan Financial
02.2018 - 11.2018
Administrative Assistant`
RDK Transportation Co
04.2015 - 02.2017
Bachelor of Arts - Music
University of Regina
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