Francene Ednalouissa Cruz
Hinton,AB
Summary
Proven Customer Service Representative at Teleperformance (Blue Cross/Blue Shield USA), adept in Excel and possessing exceptional verbal communication skills. Achieved significant improvements in patient registration workflow and customer satisfaction through efficient problem-solving and meticulous data management. Excelled in handling high-volume international calls, consistently delivering personalized solutions and rapid resolutions.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Teleperformance(Blue Cross/Blue Shield USA)
Paranaque City, Metro Manila
11.2023 - 08.2024
- Enhanced registration workflow through accurate identification of patients and thorough data collection.
- Identified available physicians and nearby accredited hospitals.
- Managed timely response to phone inquiries with proper escalation when needed.
- Handled telephonic complaints to ensure customer satisfaction.
- Strictly followed set communication standards and policies.
- Maintained precise records of customer interactions and account details.
- Performed account processing alongside customer adjustments.
- Acquired in-depth understanding of diverse medical items and related supplies.
- Facilitated client greetings, handled fee transactions.
- Resolved customer issues promptly.
- Managed substantial daily international inbound and outbound call traffic across states, including Texas, Illinois, New Mexico, Montana, and Oklahoma.
- Formulated individualized solutions in alignment with consumer demands.
- Perpetually achieved rapid outcomes by utilizing expertise and efficiency.
Education
Highschool Diploma - ABM - Accountancy, Business & Management
Olivarez College
Parañaque City01.2023
Secondary -
K.C.M Academy Inc.
Parañaque City01.2021
Primary -
San Agustin Elementary School
Parañaque City01.2017
Skills
- Experienced with Microsoft Word
- Excel Proficiency
- PowerPoint Proficiency
- Proficient Typist
- Attentive Listening
- Effective Verbal Communication
- Effective Written Communication
- Deadline-Oriented Planning
Training
ZOOM IN: International and Domestic Career Opportunities in Business Administration Courses, ABM students of Olivarez College-IBED and BSBA students of RTU-College of Education, Virtual seminar—GoogleMeet, 10/15/22
Personal Information
- Date of Birth: April 07, 2005
- Marital Status: Single
- Visa Status: Open Work Permit
Timeline
Customer Service Representative
Teleperformance(Blue Cross/Blue Shield USA)
11.2023 - 08.2024
Highschool Diploma - ABM - Accountancy, Business & Management
Olivarez College
Secondary -
K.C.M Academy Inc.
Primary -
San Agustin Elementary School
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