BIANCA CORREA
Abbotsford,BC
Summary
Attain a position that will enable to use my strong communication and organization skills, customer service backgroungd and my ability to work well with a team.
Sales-focused professional with over 4 years of customer service experience in retail and hospitality. Strong interpersonal skills, proficient in MS Office and social media platforms. Proven ability to drive sales, manage teams, and ensure excellent customer experiences.
Overview
4
4
years of professional experience
Work History
Part-time Key holder/ supervisor
Lammle's Western Wear and Tack
Kamloops, BC
12.2022 - 11.2024
- Supervised and managed all store operations during the Calgary Stampede, ensuring seamless daily functioning
- Focused on providing top-tier customer service to enhance the shopping experience for all visitors
- Trained employees on till operations, equipping them with the necessary skills for efficient and accurate transactions
- Supported team members by educating them on store procedures to maintain operational consistency
- Successfully managed store inventory for two consecutive years, ensuring stock accuracy and availability
Front of house Restaurant
Nandi's kitchen and bar
Kamloops, BC
09.2022 - 09.2024
- Company Overview: Previously known as Harvest by Nandi
- Greeted customers and recommended menu items, contributing to upselling
- Collected feedback on service and quality, ensuring customer satisfaction
- Previously known as Harvest by Nandi
Business Associate
Excelsior
Mumbai, India
01.2021 - 05.2022
- Company Overview: Mumbai India
- Successfully handled field sales and tele sales, achieving targeted results through strategic planning and execution
- Oversaw recruitment processes, identifying and onboarding top talent to strengthen the team
- Managed a team of seven, ensuring effective coordination and maintaining high performance standards
- Provided training and development opportunities for team members, enhancing their skills and boosting overall productivity
- Mumbai India
Education
Bachelor of Management Studies - Marketing
Wilson College
10.2020
Post-baccalaureate Diploma - International Business
Thompson Rivers University
12.2024
Skills
- Customer Service Excellence
- Sales and Upselling Techniques
- Team Leadership and Training
- Strong Communication Skills
- Proficiency in MS Office (Outlook, PowerPoint, Word, Excel)
- Knowledge of Social Media Platforms (LinkedIn, Twitter, Facebook, Instagram)
Volunteer Experience
- Terry Fox Run Volunteer, 01/2018, 12/2019, Mumbai, India
- Hope CSR Activity Volunteer, 01/2018, 12/2019, Mumbai, India
- Intern, Shiva Dhar Charitable Trust, Mumbai, India
References
References available upon request.
Availability
Available for a full time job
Professional Development
- Certified in Sales and Marketing Essentials (Level 1 & 2), Excelsior Organization, Mumbai, India
- Smart Selling, Business Communication, Confidence Building Training, Sales Analysis, Self-Assessment
Timeline
Part-time Key holder/ supervisor
Lammle's Western Wear and Tack
12.2022 - 11.2024
Front of house Restaurant
Nandi's kitchen and bar
09.2022 - 09.2024
Business Associate
Excelsior
01.2021 - 05.2022
Bachelor of Management Studies - Marketing
Wilson College
Post-baccalaureate Diploma - International Business
Thompson Rivers University
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