Rocco J. Galletta

• Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
• Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
• Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
• Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
• Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
• Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
• Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
• Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
• Increased sales revenue through effective product recommendations tailored to individual customers.
• Added on service plans onto their purchases
• Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate. I was also top part time salesman 3 years in a row.
• Organized store merchandise racks and displays to promote and maintain visually appealing environments.

*Owner and operator of a fine jewellery store

*Ordered, priced and stocked jewellery and gifts

*Maintained and trained staff

*Did Jewellery repairs and watch repair service

*Customer special orders and custom designs

*Maintained a clean and pleasant environment

*Provided free checking and cleaning of customer's

jewellery

*Provided regular Appraisal Clinics on site

*Went to and held regular Chamber of Commerce

meetings

*Did Inventory yearly

• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.

*Sales of Furniture & Appliances

*Top sales for Furniture Canada wide

• Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
• Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
• Consistently met personal sales goals through proactive engagement with customers and upselling techniques and service plans when appropriate.
• Greeted customers and helped with product questions, selections, and purchases.
• Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
• Increased sales revenue through effective product recommendations tailored to individual customers.