Faiz Nizami
Summary
Accomplished Senior Program Manager with 15+ years of experience leading large-scale transformation projects. Recognized with TD Bank’s prestigious “League of Excellence” and “Legendary” awards for superior project delivery, pro-active risk mitigation and exceptional communication at various senior leadership forums. Expertise in managing portfolios exceeding $400MM with impeccable record of delivering on time and with consistent financial accuracy (~99.8%). Proficient in Agile (SAFe), Waterfall, and hybrid methodologies. Extensive leadership experience in managing multiple projects with strong business acumen to foster a partnership with cross functional business/steering groups as well as with external vendors.
Overview
16
16
years of professional experience
Work History
Sr. Program Manager, Platform & Technology
TD Bank
05.2022 - Current
- Leading a $400MM transformation program with a team of 150+ resources, ensuring quality assurance and risk mitigation with a 99.8% forecast-actual accuracy, resulting in continuous 'Green' scorecard for 24 months
- Lead cross functional teams comprised of Tech Delivery Leads, Business Analysts, Developers, Solution Architects, Vendor Managers and Finance Managers to oversee the whole project; coach and mentor them regularly on best course of action to achieve maximum efficiency and fast response from other teams
- Device KPI and metrics collection mechanism for the transformation activities and how these individual transformation projects are contributing to organizational cost saving, effort saving and quality enhancements
- Proactively keep track of any lesson learned opportunities and facilitate regular lesson learned sessions with various cross functional team in an effort to continuously improve project delivery
- Created and coached the team on early Risk detection and Issue management process by probing into the details (resources, vendors, budget, solution etc) to predict future point of concerns and proactively put controls and mitigation plan
- Craft messages and communications for various levels of senior executives (VP, SVP, EVP) in clear and concise language by understanding their need and capacity for various details
- Drive the effort to streamline processes between Vendor Management, Finance and various internal teams to fit the need of the project for better accuracy of KPI and Financial reporting
- Keep the escalations at minimum by leading the team to solve most issues without involving executives
- Led and managed all phases of project lifecycle from analysis, design, development, testing, deployment and closeout adhering to established project governance model, phase gating, and audit requirements
Project Manager II, Platform & Technology
TD Bank
03.2020 - 04.2022
- Managed end to end project management activities including scope definition for projects, facilitating requirements gathering, defining and tracking benefits, tailoring of enterprise processes to suit the needs of the projects, facilitating project deliverables using SDLC and Waterfall methodologies
- Developed and executed project plans, schedules, budgets and risk log - ensuring timely completion of milestones and effective management of cross-functional teams
- Manage and mentor project resources, lead the business requirements definition, oversee the user acceptance testing effort, successful implementation of business processes and review project documentation
- Prepared and presented executive status reports to project sponsor and senior management - highlighting KPIs, metrics, risks and mitigation plans in clear, concise and executive friendly manner
- Create project proposals/business cases for AVP/VP/SVP level executives by capturing the business requirements tied to organizational goals, costs, benefits along with implementation plan and resource requirements
- Create and maintain a shared repository of project documents and artifacts such as issue and risk log, important communication, project plan, financials, proposal documents, approvals, requirement package, architecture blueprint, solution document etc
- Led multiple projects – progressively from $1MM budget to $25MM in Fraud & Financial Crimes, North American Contact Center, Delinquency Management - as one of the frontline Project Managers for TD’s Transformation to Scaled Agile Framework (SAFe)
Project Manager II (Contract), Channel Technology Solution
TD Bank
11.2018 - 02.2020
- Drove 9 separate initiatives to successful completion within 1 year time span
- Working in Agile environment, kept the project team on track with regular agile ceremonies such as daily stand-up calls, Bi-weekly sprints, backlog grooming sessions, sprint retrospective etc
- Working as a Scrum Master - facilitated Project Planning, Sprint Planning, Effort Estimation; wrote epics / user stories from requirements and monitored progress throughout the lifecycle of the project
- Bring alignment between Business owner, Product owner and the project team members by facilitating the creation of Artifacts such as Product Features, Product Backlog, Sprint Backlog in the Agile framework
- Reported progress to all stakeholders through Sprint Burn-Down Reports, Iteration Burn-Down Reports, and velocity target updates
Project Lead, Strategic Pricing
Bell Canada
01.2018 - 11.2018
- Developed and maintained project charter, stakeholder matrix (RACI), project management plans, work breakdown structures (WBS) & resource plans
- Tracked, monitored and reported project budget including actual, forecast, and variances to forecast to ensure project progresses as planned, institute appropriate control over scope changes throughout project lifecycle
- Increased efficiency of repetitive works by 50% by driving the up-gradation and automation of various tools and template regarding scorecards, management dashboards, pricing models and business cases
- Conducted post implementation Knowledge Transfer (KT) sessions for successful project closeout and succession to operations team
Project Director – Construction, Operations and IT Projects
RANGS Properties Limited
07.2016 - 11.2017
- PMO Led the effort in establishing PMO by defining processes for organization to follow for internal and client facing projects, mentored project managers and implemented best practices as per PMI standard
- Managed a portfolio of 12 projects following Waterfall and Agile methodology by maintaining schedules, allocating funds, analysis risk, planning mitigation and managing changes to ensure smooth progress within limited monthly budget and with full customer satisfaction
- Achieved 40% reduction in standard project delivery schedule by analyzing end to end project timeline, brainstorming new ideas of workflow and coordination and by onboarding all relevant stakeholders
- Created templates for defining and maintaining scope, schedule, budget, resource pooling, quality standards, risk and issue log (RAID) Stakeholder Matrix (RACI), status tracking and reporting
- Maintained communication with clients, sponsor and stakeholders by involving them on relevant issues, updating them on project status, providing them various support and informing them about change requests throughout the projects
- Achieved 50% reduction in change implementation time by handling all requests through proper change control process and worked towards implementation with minimal impact to cost and schedule
- Slashed HR cost by 23% through resource optimization by identifying key strengths in different resources and relocating them to appropriate projects or phases of projects based on their strength
- Handed over 5 legacy delayed projects in 1 year by clearing all bottlenecks through proper issue tracking, coordination, active decision making and right direction - resulting in significant monthly OPEX savings
Senior / Lead Project Analyst
Chevron Corporation
01.2014 - 07.2016
- Facilitated large group requirements gathering sessions to mediate the needs of all stakeholders for major capital projects (~USD 500MM) and successfully capture those to prepare business case / funding proposals
- Prepared decision support package for regional executives for every phase gate to secure funding and approval for the project to move to the next phase gate
- Assisted in establishing governance and developed new risk modeling processes - causing 50% increase in efficiency and reduction in turnaround time during planning phase
- Developed a scratch built project mathematical risk model with dynamic input functionality – reducing risk analysis time by 70% and allowed greater flexibility to analyze multiple risk inputs along with ways to mitigate them
- Improved schedule and cost forecasting efficiency by incorporating various risk analysis tool such as tornado diagram, monte carlo simulation S-curve diagram and comparison tool such as waterfall diagram
Project Analyst
Chevron Corporation
01.2013 - 12.2013
- Created various commercial analysis for upcoming projects helping the top management craft a negotiation strategy with the Government to amend existing gas sales agreement
- Used various decision analysis tools such as decision tree, influence diagram, DQ Spider to portray the impacts of risks, uncertainty and decisions on outcome of project
- Conducted a Lean sigma project for 3 monthly reports - resulting 90% reduction in reporting error within 3 months of launching
Project Manager & Delivery Lead – BI Transformation Projects
Pacific Bangladesh Telecom Limited
10.2010 - 12.2012
- Managed end-to-end delivery of BI (Business Intelligence) projects and tailored solutions to meet organizational needs
- Created numerous automated excel dashboards integrated with Oracle DBA, enabling 360 degree performance measurement, subbase and revenue analysis and other business insights
- Highlighted various insights regarding revenue, pricing and usage trend to maximize revenue causing the revenue to be steady for 5 months even with continuous decline in user base
- Provided regular training to team member regarding excel model, forecasting, pricing techniques helping them grow their business understandings and analytical skills
Project Analyst
Eastern Bank Limited
07.2008 - 10.2010
- Analyzed detailed feasibility for various projects of and analyzed forecasted revenue information, detailed costing to calculate business viability and prepared decision package for executives
- Automated Project Feasibility model with dynamic input functionality to auto generate financial feasibility outputs (cash flow, cost, benefit etc) - reducing average modeling time from two weeks to 2 days
Education
Post Graduate Certification - Information System Business Analysis
George Brown College
01.2018
Master of Business Administration - Finance
University of Dhaka
01.2010
Bachelor of Engineering - Civil Engineering
Bangladesh University of Engineering & Technology
01.2006
Project Management Professional -
PMI – Project Management Institute
01.2017
Certified Scrum Master -
International Scrum Alliance
01.2020
Skills
- Strategic Planning
- Risk Management
- Stakeholder Engagement
- Financial Forecasting
- Cross-Functional Collaboration
- Vendor Management
- Preparation of RFP
- Preparation of SOW
- Leading with Influence
- Motivation
- Dispute Resolution
- Negotiation
- Executive Reporting
- Communication
- MS Project
- Excel
- PowerPoint
- JIRA
- Confluence
- Visio
- CA PPM
- VBA
- Cloud Platforms (VMC)
- Cloud Platforms (AWS)
- Cloud Platforms (Azure)
Websites
Timeline
Sr. Program Manager, Platform & Technology
TD Bank
05.2022 - Current
Project Manager II, Platform & Technology
TD Bank
03.2020 - 04.2022
Project Manager II (Contract), Channel Technology Solution
TD Bank
11.2018 - 02.2020
Project Lead, Strategic Pricing
Bell Canada
01.2018 - 11.2018
Project Director – Construction, Operations and IT Projects
RANGS Properties Limited
07.2016 - 11.2017
Senior / Lead Project Analyst
Chevron Corporation
01.2014 - 07.2016
Project Analyst
Chevron Corporation
01.2013 - 12.2013
Project Manager & Delivery Lead – BI Transformation Projects
Pacific Bangladesh Telecom Limited
10.2010 - 12.2012
Project Analyst
Eastern Bank Limited
07.2008 - 10.2010
Post Graduate Certification - Information System Business Analysis
George Brown College
Master of Business Administration - Finance
University of Dhaka
Bachelor of Engineering - Civil Engineering
Bangladesh University of Engineering & Technology
Project Management Professional -
PMI – Project Management Institute
Certified Scrum Master -
International Scrum Alliance
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