CHRISTIAN YOHANNES
Los Angeles
Summary
Motivated and enthusiastic professional with a strong passion for continuous growth and development. Demonstrates exceptional leadership abilities, effective communication skills, and a natural aptitude for building relationships. Diverse background spanning industries such as healthcare, hospitality, retail, customer service, and administration. Authorized to work in the US for any employer.
Overview
6
6
years of professional experience
Work History
Administrator/Co-Founder
Gelila Residential Care Facility
2023.06 - Current
- Overseeing day to day operations
- Training new staff
- Planning activities for clients
- Making sure residents files are up to date
- Keeping track of all clients needs such as food services, transportation, wellness, and ensuring a safe living environment
- Facilitating and taking meetings with contractors, doctors, family of residents, as well as any other duties forfeited or in service to the owners of the facility.
Dispatcher/Customer Service
S.O.S Garage Services
2021.06 - 2022.11
- Dispatcher for Garage and Locksmith needs and versed in using a statewide dispatch server
- Taking client calls, giving estimates for repairs, installations and services and handling emails with rapid response time
- Managing a high level of communication with internal and external contacts including: internal staff, management, technicians, drivers, vendors, etc
- Setting up appointments for future clients
- Updating technicians on situations and tracking arrival time
- Closing jobs with itemized payments and assisting in journal entries for accounting purposes.
Floral Assistant/Receptionist
Flower Delivery Order Los Angeles
2021.05 - 2022.01
- Office & General Assistant with duties such as: answering phones, scheduling conference calls, meetings, pitches, copying, printing, compiling documents, creating and distributing agendas and itineraries, ordering supplies, maintaining filing systems, etc
- Taking calls and handling client needs
- Managing task lists
- Maintaining customer service relations in-person and online
- Prepping route for floral orders to be sent and delivered
- Handling payment transactions and updating/inputting transactions in general ledger
- Closing down daily operations
- Managing calendar and scheduling meetings using Outlook
- Preparing expense reports, scanning, reconciling, and submitting documentation to manager
- Assisting in the maintenance of multiple departmental grids.
Front of House Staff Member
Milk Beverly
2020.06 - 2021.08
- General duties of a traditional Ice Cream Parlor
- Managing the cash register
- Closing down operations.
Sales Associate/Cashier/Customer Service
World Market
2018.11 - 2019.01
- Identifying sales opportunities and acting on leads
- Answering product and service related questions
- Establishing and maintaining relationships with customers
- Providing outstanding customer service
- Stocking items into inventory and maintaining inventory reports
- Managing any customer escalations
- Supervising cashiers and registering transactions.
Education
Associate in Communication Studies -
Santa Monica College
12.2022
High School Diploma -
Fairfax High School
06.2017
Skills
- Public Speaking
- Social Media Management
- Video Production & Editing (5+ years)
- Executive Support
- Recordkeeping and File Management
- Office Administration
- Attention to Detail
- Customer Service
- MS Office
- Documentation And Reporting
- Decision-Making
- Team Building and Leadership
Timeline
Administrator/Co-Founder
Gelila Residential Care Facility
2023.06 - Current
Dispatcher/Customer Service
S.O.S Garage Services
2021.06 - 2022.11
Floral Assistant/Receptionist
Flower Delivery Order Los Angeles
2021.05 - 2022.01
Front of House Staff Member
Milk Beverly
2020.06 - 2021.08
Sales Associate/Cashier/Customer Service
World Market
2018.11 - 2019.01
Associate in Communication Studies -
Santa Monica College
High School Diploma -
Fairfax High School
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