Tushita Sood
Vancouver,BC
Summary
Dynamic individual with hands-on experience in customer service and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
6
6
years of professional experience
Work History
Assistant Store Manager
The Shoe Company
04.2024 - Current
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
Assistant Store Manager
Designer Shoe Warehouse
07.2022 - 11.2023
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Lead Key Holder
Helly Hansen
01.2021 - 07.2022
- Provided exceptional customer service by addressing inquiries, resolving issues, and ensuring a positive shopping experience.
- Enhanced store sales by implementing effective merchandising strategies and engaging customers with product knowledge.
- Handled escalated customer concerns with tactful diplomacy, often turning dissatisfied customers into loyal patrons.
- Maintained a clean, organized store environment by implementing regular cleaning schedules and following merchandising guidelines.
Sales Associate
Gap Inc
06.2020 - 06.2021
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Sales Associate
Bench
01.2020 - 03.2020
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Sales Associate
Banana Republic
10.2019 - 12.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Accounts Executive
Twenty First Century Ltd.
06.2018 - 06.2019
- Bookkeeping
- Review, post and edit month end entries.
- Processed invoices, bills and payment to verify accuracy in transactions.
- Prepare monthly account reconciliation.
Education
Post-Baccaleurate Diploma - Accounting
Langara College
Vancouver, BC08.2022
Bachelor in Commerce - Accounting And Finance
Punjabi University
Patiala, Punjab08.2018
Skills
- Work Planning and Prioritization
- Problem-Solving
- Customer experience
- Inventory Control
- Retail Operations
- Time Management
- Team Building and Leadership
- Staff Supervision
- Employee Scheduling
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Assistant Store Manager
The Shoe Company
04.2024 - Current
Assistant Store Manager
Designer Shoe Warehouse
07.2022 - 11.2023
Lead Key Holder
Helly Hansen
01.2021 - 07.2022
Sales Associate
Gap Inc
06.2020 - 06.2021
Sales Associate
Bench
01.2020 - 03.2020
Sales Associate
Banana Republic
10.2019 - 12.2019
Accounts Executive
Twenty First Century Ltd.
06.2018 - 06.2019
Post-Baccaleurate Diploma - Accounting
Langara College
Bachelor in Commerce - Accounting And Finance
Punjabi University
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