Harsh Patel
Brampton,ON
Summary
Accomplished Technical Support Engineer and Civil Designer with a proven track record at CTDI and Linde Engineering. Excelled in 3D modeling and continuous learning, enhancing customer satisfaction and project compliance. Expert in AutoCAD, demonstrating significant achievements in complex problem-solving and team training, contributing to safe and efficient work environments.
Overview
11
11
years of professional experience
Work History
Technical Support Engineer
CTDI - Communications Test Design
Mississauga, Ontario
09.2023 - Current
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
- Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
Technician
CTDI - Communications Test Design
Poland
08.2020 - 11.2022
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
Civil Designer
Linde Engineering
Vadodara, India, Gujarat
07.2014 - 08.2017
- Drafts plans and drawings for layout, construction, and operation of oil fields, refineries, and pipeline systems from field notes, rough or detailed sketches, and specifications
- Ensure that projects comply with building codes and local regulations.
- Worked on very complex projects in the Oil and Gas industries in both parts making underground drainage and paving systems.
- Facilitated smooth construction processes by providing support and recommendations during the construction phase of projects.
Education
Construction Project Management
Algoma University
Brampton, ON04-2025
BBA - Business Administration
WSGE University of Applied Sciences in Józefów
Poland03-2020
High School Diploma -
Government Polytechnic
Ahmedabad, India03-2014
Skills
- 3D modeling expertise
- Continuous learning mindset
- AutoCAD proficiency
- Project management
- Survey data interpretation
- Sustainable design practices
- Construction document preparation
- Site grading design
- Civil 3D mastery
- Smart Plant 3D and Microstation
- Skilled in MS office
Languages
English
Full Professional
Hindi
Full Professional
Polish
Limited
German
Limited
Projects
Got deputed to Germany to contribute to the design of municipal infrastructure projects for high-profile clients like Shell (Monaco PE) and Rockspring USA.
Design and drafting of drainage systems, water mains, sewer systems, and roadway layouts for major steel structure projects in the USA. Collaborated with multidisciplinary teams to ensure project alignment with client needs, local regulations, and safety standards. Supported project management efforts to deliver projects on time and within budget, focusing on efficiency and sustainab
Timeline
Technical Support Engineer
CTDI - Communications Test Design
09.2023 - Current
Technician
CTDI - Communications Test Design
08.2020 - 11.2022
Civil Designer
Linde Engineering
07.2014 - 08.2017
Construction Project Management
Algoma University
BBA - Business Administration
WSGE University of Applied Sciences in Józefów
High School Diploma -
Government Polytechnic
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