Kajol Mehan
Surrey,BC
Summary
Strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
11
11
years of professional experience
Work History
Customer Service Representative/Auditor
Jetset YVR Parking
10.2023 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for the customer.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions and ensuring proper follow-up.
- Assisted customers in navigating company website to reserve their online reservation, improving overall user experience.
Enforcing Violation Tickets
Concord Parking
11.2021 - 10.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Learned and adapted quickly to new technology and software applications.
Youth Worker
St. Leonard's Youth and Family Services
08.2019 - 03.2021
- Established trusting relationships with young people through empathetic listening and genuine interest in their lives.
- Promoted a safe, inclusive environment by establishing clear expectations and reinforcing positive behaviors among young youths.
- Completed necessary reports and documentation to maintain thorough, accurate case records.
- Provided individualized support for at-risk youth, resulting in increased self-esteem and positive behavior changes.
- Provided key emotional support to special needs youth.
- Managed and led activities promoting growth in mental, emotional, and educational areas.
- Organized and facilitated recreational activities to engage youth in positive, team-building experiences.
Window/Drive Thru Cashier
McDonald's
01.2015 - 02.2016
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
- Maintained clean and organized workstations, adhering to strict health and safety guidelines.
- Followed food safety and sanitation guidelines at all times.
- Assisted customers with menu items and accurate order fulfillment.
- Managed cash transactions for a high-volume drive-thru, maintaining accuracy and efficiency.
- Demonstrated excellent customer service skills to increase customer satisfaction.
- Understood restaurant menu, limited-time offers and promotions to answer guest questions.
- Established effective rapport with returning customers, fostering a welcoming environment at the drive-thru window.
- Streamlined order-taking processes to improve overall speed of service for customers.
- Followed company policies and procedures regarding cash handling.
- Resolved problems with orders quickly and offered refund or replacement.
- Assisted in training new drive-thru staff members, ensuring proper procedures were followed consistently.
- Contributed to improved overall sales numbers through upselling techniques and suggestive selling strategies.
Security Guard
Science World
02.2014 - 03.2014
- High School 1 month volunteering program
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Worked independently and collaboratively to resolve urgent issues.
- Conducted detailed incident reports after each shift, contributing valuable insights for management review and analysis.
Education
Criminology Diploma - Criminology
Kwantlen Polytechnic University
Surrey, BC06-2020
High School Diploma -
David Thompson Secondary
Vancouver, BC06-2015
Skills
- Multitasking
- Customer service
- Critical thinking
- Data entry
- Computer proficiency
- Conflict resolution
- Complaint handling
- Microsoft Excel
- Complaint resolution
- Active listening
- Payment processing
Timeline
Customer Service Representative/Auditor
Jetset YVR Parking
10.2023 - Current
Enforcing Violation Tickets
Concord Parking
11.2021 - 10.2023
Youth Worker
St. Leonard's Youth and Family Services
08.2019 - 03.2021
Window/Drive Thru Cashier
McDonald's
01.2015 - 02.2016
Security Guard
Science World
02.2014 - 03.2014
Criminology Diploma - Criminology
Kwantlen Polytechnic University
High School Diploma -
David Thompson Secondary
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