Thea Robson
Winnipeg,MB
Summary
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
12
12
years of professional experience
Work History
Co Manager
Wal-Mart Supercenter
07.2023 - Current
- Managed inventory control, ensuring optimal stock levels while minimizing shrinkage and wastage.
- Resolved complex customer complaints promptly and effectively, maintaining high levels of customer satisfaction while protecting business interests.
- Ensured compliance with company policies, procedures, and safety regulations by monitoring operations on a daily basis.
- Partnered with other Co-Managers to share best practices, learn from collective experiences, and improve overall store performance.
Assistant Manager
Wal-Mart Supercenter
10.2018 - 07.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Lead Support Manager
Wal-Mart Supercenter
05.2017 - 10.2018
- Implemented customer service policies and procedures.
- Facilitated regular huddles to discuss ongoing projects, share updates on key initiatives, and address any challenges faced by the team.
- Ensured adherence to company guidelines in all aspects of support operations, resulting in a consistently high level of compliance and minimal risk exposure.
- Served as main escalation point for complex issues, demonstrating exceptional problem-solving skills while maintaining strong customer relationships.
- Maintained open communication channels within the team, fostering a positive work environment that encouraged collaboration and innovation.
Grocery Associate
Wal-Mart Supercenter
08.2012 - 05.2017
- Assisted shoppers in locating desired products, resulting in increased customer satisfaction and sales.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Pleasantly greeted customers and provided prompt and courteous service.
- Trained new employees on store procedures, policies, and best practices, fostering a productive work environment for all team members.
Education
High School Diploma -
Kildonan-East Collegiate
Winnipeg, MB06.2012
Skills
- Associate Management
- Business Development
- Team Leadership
- Project Management
- Expectation setting
- Workforce Management
- Key Performance Indicators
- Complex Problem-Solving
- Customer Service
- Teamwork and Collaboration
- Customer Relationship Management
- Task Delegation
- Training and Development
Languages
English
Elementary
Timeline
Co Manager
Wal-Mart Supercenter
07.2023 - Current
Assistant Manager
Wal-Mart Supercenter
10.2018 - 07.2023
Lead Support Manager
Wal-Mart Supercenter
05.2017 - 10.2018
Grocery Associate
Wal-Mart Supercenter
08.2012 - 05.2017
High School Diploma -
Kildonan-East Collegiate
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