Dominika (Dom) Wrobel
Guelph,ON
Overview
4
4
years of professional experience
Work History
Booking and Events Coordinator
City of Guelph
07.2019 - Current
- Responsible for the booking of City facilities and the coordination and compliance of festivals, tournaments, and special events in City owned or operated facilities and parkland
- Handle all customer inquiries, transactions, and accounts related to bookings and special events including acting as the lead in allocating, coordinating, scheduling, and booking of Recreation facilities including arena ice/floor, swimming pools and meeting rooms, outdoor sports fields, parks, picnic shelters and specialty facilities such as Market Square, St George’s Square, City Hall Galleria and Riverside Park Amusement rides
- Coordinate the execution of amenities, services, and special events for internal and external clients
- Invoice, monitor and follow-up on accounts receivable for facility rentals and special events while ensuring event organizers understand the fees and charges relating to their events
- Coordinate the provision of consolidated cost estimates to event organizers and ensure follow through to consolidate invoicing from all departments
- Responsible for updating fees, products, equipment, facility profiles, and facility hours in Xplor Recreation
- Assist with on-boarding full-time and part-time members
- Maintain and build strong relationships with clients, stakeholders, and other City departments
- Prepare and ensure receipts of rental contracts, insurance forms, required event documentation, permits, and forms
- Assist with the continuous development of Standard Operating Procedures and other training materials
- Prepare insurance submission data for premium remittance to User Group Liability Insurance Program vendor
- Liaises with user groups and clients, facility managers, bylaw, maintenance staff and other relevant staff on scheduling, changes, user needs, and client concerns/complaints in order to achieve efficient and excellent customer service.
- Coordinated schedules and timelines for events in regards to permit deadlines and document submission
- Developed post-event debriefs to determine effectiveness and help collect feedback/concerns of each event
Facility Booking Assistant
City Of Guelph
05.2019 - 11.2019
- Monitor and reply to emails, voicemails and in-person requests regarding questions related to Facility Booking, Aquatic rentals and Ice rentals
- Act as a liaison between event organizers, City departments and/or external agencies to ensure all necessary forms and contracts are signed and received
- Maintain efficient filing and records management for events and bookings
- Help with Program Registration and support front desk operations when required
- Provide support and aid to Facility Booking team members in additional tasks
- Managed filing system, entered data and completed other clerical tasks
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests
Education
Bachelor of Arts - Political Science
McMaster University
Hamilton, ON2019
Skills
- 3 years of experience with Xplor Recreation
- 10 months of experience with Eproval online special event application software
- Year and a half of experience working with CLASS software
- Super User for Xplor Recreation and Eproval software systems
- Experience creating facility seasonal rental contracts, special event contracts, and one-off requests contracts
- Strong organizational skills with the ability to manage multiple timelines and assignments to meet deadlines in a very demanding customer service focused environment
- Account lead for Market Square Lightings and Flag Raisings
- Account lead/contact for local Fire Keepers of Guelph to help notify/coordinate Sacred Fires
- Ability to prepare financial records, statistical reports, consolidated invoices, and cheque requisitions
- Experience counting and balancing cash deposits and floats
- Completed courses on Code of Conduct, Health and Safety Awareness Work and Policy, Respect in the Workplace, AODA, Behavior Management Systems
- High Five certificate in “Principles of Healthy Child Development”
- Bilingual in Polish and English
- Ability to use Microsoft programs
Timeline
Booking and Events Coordinator
City of Guelph
07.2019 - Current
Facility Booking Assistant
City Of Guelph
05.2019 - 11.2019
Bachelor of Arts - Political Science
McMaster University
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