Summary
Overview
Work History
Education
Skills
References
Languages
Reading and reseach
Timeline
Generic

Olagoke Fanimehin

Ottawa,Ontario

Summary

Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call. Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products. Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. Detail-oriented [Job Title] with extensive experience in telecommunications, retail and customer service. Troubleshoots highly technical, complex issues with ease and patience. Delivers Tier 2 and 3 support knowledge. Astute [Job Title] with proven ability to analyze, diagnose and resolve computer user support issues. Experienced in providing comprehensive technical support to users and resolving complex technical issues. Possesses knowledge of standard operating systems and networking protocols. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.

Overview

6
6
years of professional experience

Work History

Technical support staff

Ericson
02.2020 - 04.2024
  • Provided high level technical support to resolve customer complaint with exemplary customer service
  • Resolved escalated issues, documented the root cause and developed a procedure to prevent future occurrence
  • Provided O&M technical support using SMAP (System monitoring application protocol)
  • Managed data entry and database by updating 2,400 customers information using MYSQL and SQL
  • Handled preparation, verification and processing of customer data and information, including research and filling
  • Ensured KPIs are met by following up with other team members on escalated tickets
  • Assisted with the investigation and rectification of system errors

Customer support Staff

Bearcom
02.2019 - 02.2020
  • Handled general support for hardware, peripheral, network connections, and external software servicing over 1800 system
  • Managed support tickets and achieved 98.2% success rate and implemented ticket management process that improved resolution time by 35%
  • Performed consolidation of spreadsheet report on customer complaint and resolution log
  • Ensured customer satisfaction and relationship by implementing a process that addresses and eliminate the root cause of customer issue
  • Streamlined remote data entry and training for new hire via team viewer and github to improve productivity

Data entry / Customer service

MAGNA International
07.2018 - 09.2018
  • Managed and updated customers records record to maintain data integrity
  • Identified and corrected data entry errors to prevent duplication across the system
  • Implemented a digital filling solution to improve record management and customer follow-up process
  • Performed database system improvement to increase efficiency in service delivery to customers
  • Helped to convert raw data into useful information by using data mining technique

Education

Training on WHMIS and workplace safety by Canadian Giant Tiger -

Algonquin College
2022

2018

Certificate training on Project Management -

2014

Higher National Diploma - Electrical Engineering

2009

National Diploma - Electrical Engineering

2007

Certificate training in A+, IT and Networking -

2007

Skills

  • Ability to perform multiple tasks to meet deadlines
  • Used SQL and MYSQL to handle data modernization and normalization
  • Phyton, CSS, Java scripting language
  • High team working spirit and ability to quickly adapt to new work environment
  • Good knowledge of Microsoft office, Excel, CRM,Google suite, zoho ,github, jira and internet for documentation and administrative work
  • Data mining using WEKA
  • Excellent communication skills, verbal and written in English
  • CRM tools to accomplish work schedules
  • Excellent troubleshooting skills
  • Remote Support
  • Software Installation
  • Ticket management
  • Network configuration
  • Data Recovery
  • Security Protocols
  • Hardware diagnostics
  • Application support
  • Ticket support system management
  • Service support
  • Customer Service
  • Windows 10
  • Issue Troubleshooting
  • Microsoft Outlook
  • Customer service expert
  • Network diagnostics
  • Technical Troubleshooting
  • Hardware upgrades
  • Wide-area Networks
  • Product Troubleshooting
  • Technical issues analysis
  • TCP/IP
  • LAN/WAN

References

REFERENCES Available upon request

Languages

English
Full Professional

Reading and reseach

I spent my free time reading inspirational books and doing research on latest technologies in the Telecommunication industry and software industry 

Timeline

Technical support staff

Ericson
02.2020 - 04.2024

Customer support Staff

Bearcom
02.2019 - 02.2020

Data entry / Customer service

MAGNA International
07.2018 - 09.2018

Training on WHMIS and workplace safety by Canadian Giant Tiger -

Algonquin College

Certificate training on Project Management -

Higher National Diploma - Electrical Engineering

National Diploma - Electrical Engineering

Certificate training in A+, IT and Networking -

Olagoke Fanimehin