NICOLE PENA
Inglewood
Summary
Highly organized and dependable, I excel at managing multiple priorities while maintaining a positive attitude. Proactive in assuming additional responsibilities to support team objectives, I constantly strive to exceed expectations. With over 10 years of experience as an attentive Early Interventionist, I possess extensive expertise in special education for all grade levels and home settings.
Overview
30
30
years of professional experience
Work History
Residential Counselor
Building Lives For Better Future
03.2021 - 12.2023
- Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal, and social skills.
- Delivered frequent summaries on resident progression and regression in treatment to provide recommendations towards treatment plan for success.
- Supported residents in coping with emotions and fears through one-on-one sessions.
- Assisted residents in adhering to treatment plans by setting up medical appointments, arranging transportation, coordinating services, and providing emotional support.
Shuttle Driver
Karmel Shuttle
11.2015 - 06.2020
- Operated with safety and skill to avoid accidents and delays.
- Transported customers to and from appointments.
- Maintained clean and neat shuttle for passenger comfort.
- Accepted and processed fares.
- Greeted customers with friendliness and professionalism, engaging in conversation to build rapport.
- Provided information about routes, destinations and timelines to inform passengers.
- Remained calm and poised in emergent situations.
- Checked condition of vehicle's tires, brakes and safety equipment to maintain systems in working order.
- Adhered to tight schedule and met departure and arrival deadlines.
Administrative/Teacher Assistant
Junior Blind of America
05.2008 - 07.2014
- Participated in department meetings to provide input to colleagues about student achievement and improvement.
- Improved students' analytical skills by introducing state-of-the-art computer program technologies.
- Prepared quizzes, tests and examinations to gauge how well students were learning.
- Designed detailed learning plans for struggling students based on test, homework and assignment records.
- Helped students explore concepts with engaging, learning-focused activities.
- Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
- Developed and implemented classroom routines to address varying student needs.
- Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
Call Center Receptionist
Ability First
06.1994 - 08.2007
- Focused on changing the child's behavior by observing and measuring the behavior in real-life environments
- Gather behavioral data to track progress in reaching behavioral objectives identified in the behavior plan and periodically modify the plan, under the supervision of the BCBA, to adapt to the child's response to the intervention
- Implemented learning programs (communication, self-help, and play skills) as written and instructed by the BCBA
- Collected data on all behaviors targeted and met with supervisor weekly to analyze the information gathered and participate in initial and ongoing training
- Documented each service activity on a service summary form
- Completed mandatory training and refresher training
- Properly reported all critical incidents and safety concerns regarding persons receiving services
- Ensured that documentation is completed in a timely manner and in accordance with established organizational procedures
- Participated in staff meetings as directed by the President or Director of ABA Services
- Modeled and promoted good communication, customer service, and positive representation of the organization to clients, customers, referral sources and the public
- Other responsibilities as requested by the President and/or Director of ABA Services
Education
High School Diploma -
Westchester High School
Skills
- Microsoft Word
- Outlook
- Excel
- PowerPoint
- Client transportation
- Resident counseling
- Safety management
- De-escalation techniques
- Substance abuse disorders
- Counseling and coaching
- Progress monitoring
- Teamwork
Timeline
Residential Counselor
Building Lives For Better Future
03.2021 - 12.2023
Shuttle Driver
Karmel Shuttle
11.2015 - 06.2020
Administrative/Teacher Assistant
Junior Blind of America
05.2008 - 07.2014
Call Center Receptionist
Ability First
06.1994 - 08.2007
High School Diploma -
Westchester High School
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