Julio Rodriguez
Toronto,ON
Summary
Enthusiast IT support professional seeking a full-time role in Information Technology. Recently completed the Advanced diploma for the Computer Systems Technology program at George Brown College. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Overview
6
6
years of professional experience
Work History
IT Support
Extendicare
Newcastle, ON
08.2023 - 08.2023
- Installed and supported desktop software titles and add-ons.
- Identified problems in printers, scanners and networking hardware, applying required fixes or escalating issues.
- Tackled troubleshooting and problem resolution to support end-user technical issues.
- Maintained accurate inventory of owned and new equipment to support availability of replacement parts when needed.
- Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
Janitor
Bee-Clean
Toronto, ON
11.2017 - Current
- Maintained excellent attendance record, consistently arriving to work on time
- Interacted pleasantly with clients and guests when performing daily duties
- Reduced average cleaning time per room by implementing fewest steps system
- Worked with speed and efficiency to meet all job requirements
- Cared for flooring by sweeping or vacuuming debris, steaming, and scrubbing stains and moping hard surfaces
- Used proper chemicals and cleaning materials to optimal dilution and cleaned specific surfaces according to client requests.
Driver Assistant
UPS Canada
Toronto, ON
09.2017 - 12.2017
- Interacted pleasantly with clients and guests when performing daily duties
- Exhibited good attendance, work habits and willingness to learn job functions
- Displayed excellent communication and customer service skills
- Assisted Driver with product or package deliveries to residential and commercial locations.
Education
High School Diploma -
08.2016
Advanced Diploma - Computer Systems Technology
Linux and Windows 2016 server troubleshooting
Network Security
WAN/LAN
Web Development
Linux Essentials
Computer hardware Test/build MS Office Basic Programming -
Completed the Google IT Support Professional certificate- an eight-month IT support program -
that covers troubleshooting, customer service, networking, operating systems, system administration, and security, and includes hands-on labs.
Skills
- HIGHLIGHTS OF QUALIFICATIONS:
- Troubleshooting
- Customer Support
- Teamwork and Collaboration
- Process improvement
- Hardware upgrades
- Enjoys finding solutions to problems in a team environment
- TECHNICAL SKILLS:
- Networking
- Operating Systems
- System Administration
- Active Directory
- Project Management
- Cloud Computing
- VOIP phones
Languages
Languages
Spanish
Native/ Bilingual
Timeline
IT Support - Extendicare
08.2023 - 08.2023
Janitor - Bee-Clean
11.2017 - Current
Driver Assistant - UPS Canada
09.2017 - 12.2017
- High School Diploma,
George Brown College - Advanced Diploma, Computer Systems Technology
Runnymede Collegiate Institute - Computer hardware Test/build
MS Office
Basic Programming,
- Completed the Google IT Support Professional certificate- an eight-month IT support program,
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