Hi, I’m
Khushpreet Kaur
Customer Service Representative
Vancouver,BC
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
5
years of post-secondary education
2
years of professional experience
Work History
Rocky's No Frills
Customer Service Representative (PART-TIME)
02.2024 - 12.2024
Job overview
- Greeted customers and providing friendly, helpful service.
- Assisted customers with inquiries, product locations, and store policies.
- Handled customer complaints and resolving issues professionally.
- Processed refunds, exchanges, and returns according to store policies.
- Answered phone calls and providing information about store hours, promotions, and services.
- Supported cashiers and bagging groceries when needed.
Keeping the customer service desk clean and organized. - Assisted with store promotions, price checks, and loyalty programs.
- Coordinated with other departments to ensure smooth operations.
- Followed all safety and security procedures.
Rocky's No Frills
Cashier
09.2023 - 01.2024
Job overview
- Scanned and bagged groceries quickly and carefully.
- Handled cash, debit, and credit card transactions accurately.
- Provided friendly and efficient customer service.
- Assisted customers with price checks and answered their questions.
- Processed refunds, exchanges, and store promotions according to policies.
- Kept the checkout area clean, organized, and stocked with necessary supplies.
- Followed proper cash-handling procedures and balanced the till at the end of shifts.
- Assisted with restocking shelves when needed.
- Worked as part of a team to ensure smooth store operations.
- Followed all safety and security procedures to prevent losses.
Farm Boys (Warehouse)
Cook
06.2023 - 08.2023
Job overview
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Education
Northern College of Applied Arts And TechnologyToronto, ON
Information System Business Analysis +International Business Management from IT Business Analysis
05.2023 - 12.2024
Lovely Professional, UniversityJalandhar,punjab
Bachelor of Arts from English Literature And Creative Writing, Computer
06.2014 - 07.2017
Skills
Customer service
Active listening
Critical thinking
Data entry
Customer relations
Problem resolution
Computer proficiency
Complaint handling
Microsoft Excel
Customer satisfaction measurement
Follow-up skills
Order processing
Team development
Administrative support
Certification
- First Aid Certification
- CPR/AED Certification
- Ontario G1 Driver's License
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceFlexible work hoursPersonal development programsHealthcare benefitsPaid time offWork from home optionTeam Building / Company RetreatsPaid sick leaveCompany CultureLanguages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Punjabi
Bilingual or Proficient (C2)
Interests
Reading books
Love to work in friendly environment
Listening music
Timeline
Customer Service Representative (PART-TIME)
Rocky's No Frills
02.2024 - 12.2024
Cashier
Rocky's No Frills
09.2023 - 01.2024
Cook
Farm Boys (Warehouse)
06.2023 - 08.2023
Northern College of Applied Arts And Technology
Information System Business Analysis +International Business Management from IT Business Analysis
05.2023 - 12.2024
Lovely Professional, University
Bachelor of Arts from English Literature And Creative Writing, Computer
06.2014 - 07.2017
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