Mark Mosgrove
Cambridge,Canada
Summary
Driven Retail Manager with more than 10 years of experience overseeing talented teams while guiding staff for superior customer interactions. Proven ability at leading daily activities and enhancing store atmospheres. Successful background resolving routine and unique issues to drive continued revenue growth and increase customer loyalty.
Overview
19
19
years of professional experience
Work History
Marketing Manager
Hudson's Bay
02.2010 - 02.2016
- Answered questions about store policies and addressed customer concerns
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences
- Exhibited excellent people skills during interaction with employees and customers.
- Organized special events and in-store demonstrations that showcased new products, boosting brand awareness and sales performance.
- Trained and mentored junior staff members on visual merchandising best practices, improving overall team performance.
- Adapted quickly to changing trends within the retail industry, embracing new methods when necessary while maintaining consistent results in sales performance metrics.
- Oversaw visual merchandising for new store openings and store collateral change-outs.
- Conducted regular assessments of store layout, making data-driven adjustments to optimize traffic flow and product visibility.
- Improved store aesthetic by selecting appropriate fixtures and lighting, creating a more inviting atmosphere for customers.
- Managed merchandising standards and maintained consistency across distribution channels.
- Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
- Boosted sales performance through the creation of engaging promotional materials and targeted advertising strategies.
- Managed workflow between staff, coordinating documents, planning, and creative material distribution.
- Managed budgets, allocating funds strategically towards high-impact initiatives that supported overall business goals.
- Coordinated with sales teams to align marketing and sales strategies, driving revenue growth.
Visual Presentation Specialist
Mexx Canada
01.2004 - 01.2009
- Handled in-store purchase payment processing with cash and credit cards
- Displayed merchandise by arranging in appealing ways to boost sales
- Located merchandise across various stores to address customer needs
- Answered questions about store policies and addressed customer concerns.
- Optimized existing presentations for improved readability and comprehension using advanced formatting techniques.
- Designed insightful and attractive [Type] presentations.
- Facilitated collaboration between departments through the use of cloud-based file-sharing platforms for document access and editing purposes.
- Elevated team morale with timely recognition of individual achievements via visually compelling performance review slideshows.
- Conducted thorough research on industry trends, competitor analysis, and target audiences to inform presentation strategies.
- Boosted client satisfaction with clear, professional presentations tailored to their specific needs and preferences.
- Streamlined company communication by creating engaging PowerPoint presentations for internal meetings and external conferences.
- Provided ongoing training for staff members on best practices in presentation design, increasing overall productivity and effectiveness.
- Increased efficiency in presentation creation through the development of reusable templates, icons, and image libraries.
Regional Visual Merchandising Manager
Harry Rosen Menswear
05.1997 - 01.2004
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
- Trained and developed new employees for ease of transition into team
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets
- Controlled store inventory and reviewed cash handling and operations reports
- Exhibited excellent people skills during interaction with employees and customers.
Education
Associate of Arts - Craft and Design
Sheridan College Institute of Technology And Advanced Learning
Oakville, ON04.2003
Skills
- Inventory Control
- Cash Management
- Business Administration
- Visual Merchandising
- Strategic Selling
- Employee Scheduling
- Loss Prevention
- Business Development
- Budget Planning
- Distribution Center Management
- Merchandising Operations
- Team Training and Development
- Store Operations
Staff Management
Strategic Planning
Creative Direction
Marketing campaigns
Relationship Building
Languages
French
Limited Working
Timeline
Marketing Manager
Hudson's Bay
02.2010 - 02.2016
Visual Presentation Specialist
Mexx Canada
01.2004 - 01.2009
Regional Visual Merchandising Manager
Harry Rosen Menswear
05.1997 - 01.2004
Associate of Arts - Craft and Design
Sheridan College Institute of Technology And Advanced Learning
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