RAMANPREET KAUR
Surrey,BC
Summary
Adept at fostering multicultural sensitivity and ensuring health and safety, I excelled at Key To Success Daycare Ltd. by adapting to diverse student needs and enhancing classroom organization. My proactive approach to customer service at Petro-Canada boosted customer loyalty through effective dispute resolution and empathetic communication, showcasing my ability to manage high-stress situations and maintain professionalism.
Overview
7
7
years of professional experience
1
1
Certification
Work History
ECE Assistant
Key To Success Daycare Ltd
08.2022 - Current
- Demonstrated flexibility when adapting to changing circumstances within childcare settings or adjusting to varying student needs.
- Facilitated small group instruction under lead teacher supervision, helping students grasp complex concepts more easily.
- Provided one-on-one support to struggling students, helping them develop problem-solving skills and confidence.
- Participated in parent-teacher conferences, providing insights and updates on each child's development and progress.
- Gave one-on-one attention to children while focusing on entire group overall.
MANAGER
Petro-Canada
08.2019 - 03.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained a professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Customer Service Representative
Petro-Canada
02.2017 - 08.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Post-Degree Certificate - Business Administration
HANSON INTERNATIONAL COLLEGE
Surrey, BC12.2017
Bachelor of Commerce - Accounting
DRV.DAV.COLLEGE PHILLAUR
INDIA,PUNJAB03.2014
High School Diploma -
SSN.EVERLASTING CONVENT HIGH SCHOOL
INDIA, PUNJAB03.2011
Skills
- Classroom Organization
- Health and safety
- Parent-Teacher Communication
- Multicultural Sensitivity
Languages
English
Full Professional
Hindi
Professional Working
Punjabi
Native or Bilingual
Certification
- First aid certification
listening music, watching tv shows and movies in variety of languages
I listen to all kinds of music and love to watch shows in different languages.
Additional Information
I am very good at using Word, Excel, and PowerPoint. I can type around 40–45 words per minute.
REFERENCE
AVAILABLE UPON REQUEST
Timeline
ECE Assistant
Key To Success Daycare Ltd
08.2022 - Current
MANAGER
Petro-Canada
08.2019 - 03.2023
Customer Service Representative
Petro-Canada
02.2017 - 08.2019
Post-Degree Certificate - Business Administration
HANSON INTERNATIONAL COLLEGE
Bachelor of Commerce - Accounting
DRV.DAV.COLLEGE PHILLAUR
High School Diploma -
SSN.EVERLASTING CONVENT HIGH SCHOOL
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