Summary
Overview
Work History
Education
Skills
Languages
Certification
listening music, watching tv shows and movies in variety of languages
Additional Information
REFERENCE
Timeline
Generic

RAMANPREET KAUR

Surrey,BC

Summary

Adept at fostering multicultural sensitivity and ensuring health and safety, I excelled at Key To Success Daycare Ltd. by adapting to diverse student needs and enhancing classroom organization. My proactive approach to customer service at Petro-Canada boosted customer loyalty through effective dispute resolution and empathetic communication, showcasing my ability to manage high-stress situations and maintain professionalism.

Overview

7
7
years of professional experience
1
1
Certification

Work History

ECE Assistant

Key To Success Daycare Ltd
08.2022 - Current
  • Demonstrated flexibility when adapting to changing circumstances within childcare settings or adjusting to varying student needs.
  • Facilitated small group instruction under lead teacher supervision, helping students grasp complex concepts more easily.
  • Provided one-on-one support to struggling students, helping them develop problem-solving skills and confidence.
  • Participated in parent-teacher conferences, providing insights and updates on each child's development and progress.
  • Gave one-on-one attention to children while focusing on entire group overall.

MANAGER

Petro-Canada
08.2019 - 03.2023
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained a professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Customer Service Representative

Petro-Canada
02.2017 - 08.2019
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Education

Post-Degree Certificate - Business Administration

HANSON INTERNATIONAL COLLEGE
Surrey, BC
12.2017

Bachelor of Commerce - Accounting

DRV.DAV.COLLEGE PHILLAUR
INDIA,PUNJAB
03.2014

High School Diploma -

SSN.EVERLASTING CONVENT HIGH SCHOOL
INDIA, PUNJAB
03.2011

Skills

  • Classroom Organization
  • Health and safety
  • Parent-Teacher Communication
  • Multicultural Sensitivity

Languages

English
Full Professional
Hindi
Professional Working
Punjabi
Native or Bilingual

Certification

  • First aid certification

listening music, watching tv shows and movies in variety of languages

I listen to all kinds of music and love to watch shows in different languages.

Additional Information

I am very good at using Word, Excel, and PowerPoint. I can type around 40–45 words per minute.

REFERENCE

AVAILABLE UPON REQUEST

Timeline

ECE Assistant

Key To Success Daycare Ltd
08.2022 - Current

MANAGER

Petro-Canada
08.2019 - 03.2023

Customer Service Representative

Petro-Canada
02.2017 - 08.2019

Post-Degree Certificate - Business Administration

HANSON INTERNATIONAL COLLEGE

Bachelor of Commerce - Accounting

DRV.DAV.COLLEGE PHILLAUR

High School Diploma -

SSN.EVERLASTING CONVENT HIGH SCHOOL
RAMANPREET KAUR