Felicia MacKay
New Glasgow,NS
Summary
Creative Recreation Programmer with immense program planning capacity and knowledge of best practices for producing healthy and enriching opportunities. Thoughtful accommodator of diverse opinions and cultural specifics, establishing inclusive recreation environments for all.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Recreation Programmer
Glen Haven Manor
12.2023 - Current
- Implement recreation programs, Make Monthly Calendar, Charting, Create Program and enhance existing programs
- Designed marketing materials for program promotions, boosting awareness of available offerings within the community.
- Designed wide variety of activities to stimulate interest, involvement, and engagement of residents..
- Created and delivered recreational programs for small and large groups of residents.
- Performed assessments on activity programs to determine what specific activities were suitable.
- Arranged outings as part of recreational program.
- Supervised Activities Assistant and conducted performance evaluations.
Recreation Programmer
Richmond Terrace
09.2022 - 01.2023
- Implemented recreation programs, Fed residents breakfast, lunch, and dinner, Charting
- Enhanced participant satisfaction by creating diverse and engaging recreational programs.
- Collaborated with local organizations to promote special events and activities, fostering a sense of community pride.
- Continuously researched industry trends and best practices, incorporating new ideas into existing programs to keep offerings fresh and engaging for participants.
Receptionist
Chartwell Glacier Ridge
04.2022 - 09.2022
- Answering phones, Screening for Covid, Implementing recreation programs, Check boiler temperatures
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Collaborated with management to improve internal processes and procedures for better workflow optimization.
Guest Attendant
Chartwell Glacier Ridge
04.2022 - 09.2022
- Shower residents, Clean residents apartments, Serve Breakfast and Lunch, Administer Covid tests, Clean common areas, disinfect
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
Homecare
Self Employed
10.2018 - 09.2019
- Cleaning, Cooking, Bring client on outings, Personal Care
- Organized and detail-oriented with a strong work ethic.
- Identified issues, analyzed information and provided solutions to problems.
- Managed time efficiently in order to complete all tasks within deadlines.
Line Supervisor, Product Analyst
Nature Fresh
05.2015 - 10.2018
- Checking quality of produce up to standards, Keep line running, Make employees are signed in on time, Make Schedule's, Keep count of amount of produce going out daily
- Managed personnel effectively by providing clear expectations, ongoing feedback, and opportunities for growth and development.
- Monitored day-to-day production operations and identified methods to improve quality and efficiency.
- Established clear priorities and production quality standards.
Receptionist
Cabello's
01.2012 - 05.2015
- Answered Phones, Booked Appointments, Ordered Products, Washed Hair, Cleaned
- Increased customer retention rates through exceptional communication skills and problem-solving abilities.
- Reduced incoming call response time by implementing an effective call routing system.
- Resolved customer problems and complaints.
Education
Recreation Therapy Diploma - Recreation Therapy
Confederation College
Thunder Bay, ON04.2022
High School Diploma -
St Patrick's High School
Thunder Bay, ON06.2003
Skills
- I have experience in Management, Conflict Management
- Experience with Microsoft Word, PowerPoint, and Canva
- Activity Scheduling
- Team Management
- Patient evaluations
- Activity Organization
- Program Development
- Program facilitation
- Teamwork and Collaboration
- Recreational Program Planning
- Excellent Communication
- Scheduling Events and Programs
- Event Coordination
Languages
English
Native or Bilingual
Certification
- Smart Serve
- Addictions 101
- ASIST
- PACE
- WHIMS
Timeline
Recreation Programmer
Glen Haven Manor
12.2023 - Current
Recreation Programmer
Richmond Terrace
09.2022 - 01.2023
Receptionist
Chartwell Glacier Ridge
04.2022 - 09.2022
Guest Attendant
Chartwell Glacier Ridge
04.2022 - 09.2022
Homecare
Self Employed
10.2018 - 09.2019
Line Supervisor, Product Analyst
Nature Fresh
05.2015 - 10.2018
Receptionist
Cabello's
01.2012 - 05.2015
Recreation Therapy Diploma - Recreation Therapy
Confederation College
High School Diploma -
St Patrick's High School
- Smart Serve
- Addictions 101
- ASIST
- PACE
- WHIMS
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